Refund policy
Moments&Co. plans are one-time purchases for an individual Celebration.
If you change your mind, please contact us at support@momentsandco.events as soon as possible.
Where you ask us to provide paid digital features immediately, we may ask you to expressly consent to immediate supply and acknowledge the effect this has on any statutory cancellation right.
Once paid features have been activated and used, change-of-mind refunds may not normally be available, but we will review reasonable requests individually.
This policy does not affect your statutory rights. If the service is faulty, materially not as described, or you otherwise have a legal right to a refund or other remedy, we will honour those rights.
Approved refunds are returned to the original payment method. Refunds do not automatically delete your Celebration or content; any entitlement or retention changes will be confirmed separately.